How helpful was this page?
Related Blog Posts
Blog Posts
-
Winter storms–recompute due dates
created by
Jan 23, 2024
-
Cleaning up the grade table–Authority Control
created by
Apr 26, 2023
-
Make a calendar just for the senior class!
created by
Aug 02, 2022
-
When does an overdue item become lost?
created by
Mar 15, 2022
-
Setting rules–Patron Policy Preferences
created by
Mar 08, 2022
-
Seeing double (barcodes) on patrons and items?
created by
Feb 23, 2022
-
Automatic email notices... What are you waiting for?
created by
Nov 17, 2021
-
Winter (break) is coming! Are your period due dates set?
created by
Oct 20, 2021
-
Unused Barcodes: Reporting for Duty
created by
Sep 15, 2021
-
Introducing... FAQs!
created by
Jul 07, 2021
Email Preferences
Preferences > Setup > Email
SYSTEM Preference
SHARED with Textbook Tracker
Do you use Gmail for your SMTP?
End of May 2022, Google will not let you choose to 'allow less secure apps' (reference this article), which means Alexandria can not send email through Gmail.
What should you do?
Soon, we'll be offering an Integrated Email Services. Details coming soon.
At the moment, the COMPanion Support Team is recommending that you make use of an SMTP relay service. Read more: What is SMTP relay? | SMTP relay: Route outgoing non-Gmail messages through Google.
For emails to work, you will also need to...
- Add a valid email address to your site record.
- Add valid email addresses to your patron and operator records.
To send email reminders, such as the Overdue Items Notice, you will need to configure how Alexandria communicates with your library's email server. Alexandria's email system is designed to potentially cope with hundreds of emails being sent (or resent) over many machines at the same time.
What happens if an email fails to send?
If a send fails, the next resend time is generated by adding a random value between 3 and 9 minutes, spreading out the resend times so all the undelivered email still in the “short range” period isn't sent at the same time. If a send hasn't succeeded by the end of the “short range” period, the program will generate new send times using random values between 60 and 90 minutes. If a send still hasn't succeeded after 100 hours the email is discarded and a “return-to-sender” email will be sent.