Getting Started
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Welcome to Alexandria! We're glad we could join you in your mission to create a wonderful library experience for your patrons.
What's next?
I need to set up Alexandria.
My Alexandria is already set up. I just need to learn how to use it!
Accessing Alexandria
Set Up
Setting up Alexandria will be different depending on how your library has chosen to host your data.
Cloud-Hosted
Libraries that are Cloud-Hosted save time and resources by letting COMPanion host your data. We perform daily archives and backups and handle all updates.
Registration is automatic. COMPanion will email you your Alexandria URL, username, and password. With these, you can log in and immediately start managing your library. Check out our Getting Started Guide for Librarians for guidance on setting up preferences, importing patrons, adding items, and more.
Self-Hosted
Self-Hosted libraries host their own data and are responsible for setting up and maintaining their installation and operations, including backups.
COMPanion will email you with instructions and links to important files for installing Alexandria. See our Self-Hosted Guide for Admins for instructions on installing on Windows or macOS, information on client and server communications, and guidelines for performing backups. Once installation is complete, look through our Getting Started Guide for Librarians for guidance on setting up preferences, importing patrons, adding items, and more.
this page has been moved to https://support.goalexandria.com/accessing-alexandria/
How to Log In
An operator account is required to access Alexandria Librarian every time the application is launched.
But where do I log in?
Well, that depends. The URL you'll use to log in depends on a variety of factors based on how your library is set up and which module you want to log in to. Follow the steps for your particular installation below:
Cloud Hosting
- Open your web browser and go to the address bar, typically located at the top of the window.
- Enter your library's domain name or IP address, forward slash (/), the name of the module you want to access.
- yourdomain.com/module
- 123.456.78.910/librarian
- yoursite.goalexandria.com/librarian
- Tap Enter.
- On the Log In screen, enter your username and password.
- Click Log In.
Locate your library's IP address in Circulation > Special tab > System Info or /admin > Status.
Self Hosting
- Open your web browser and go to the address bar, typically located at the top of the window.
- Enter your library's domain name or IP address, colon (:), port number, forward slash (/), the name of the module you want to access.
- yourdomain.com:port/module
- 123.456.78.910:8080librarian
- yourdomain.com:80/librarian
- Tap Enter.
- On the Log In screen, enter your username and password.
- Click Log In.
Alexandria Controller
To access a single site within your Controller account, you need the serial number for that site's data station. You can locate the serial number in /admin > Status, or Circulation > Special tab > License Info, or check with your library administrator.
- Open your web browser and go to the address bar, typically located at the top of the window.
- Enter library's domain name or IP address, colon (:), port number, forward slash (/), serial number, forward slash (/), the name of the module you want to access.
- yourdomain.com:port/serialnumber/module
- 123.456.78.910:8080/5555123/librarian
- yourdomain.com:80/5555123/librarian
To access the Controller Admin module, do not enter the site-specific serial number.
- yourdomain.com:80/admin
- 123.456.78.910:8080/admin
- Tap Enter.
- On the Log In screen, enter your username and password.
- Click Log In.
Modules
Log in to a module directly – just add /module to the end of your URL, like demo.goalexandria.com/browse . Remember to bookmark your favorite modules for easy access!
Alexandria
Librarian
/circulation
/patrons
/operations
/tools
/builder
/researcher
/preferences
/offline
Textbook Tracker
Operations
/reports
/utilities
/export
/import
Management
/tt-sites
Troubleshooting
Troubleshooting
When Alexandria is behaving abnormally, it may be due to blocked ports, aggressive emails filters, etc. Before you give us a call, check these things first:
- Does your machine have a network filter turned on?
- Is one of your network filters blocking Alexandria communications?
- Is your network blocking communications outside of your network?
- Is your email firewall blocking or filtering Alexandria messages?
Introduction
Welcome, welcome! This video series will get you acquainted with Alexandria's interfaces and capabilities. Feel free to follow along in our Basic Training Guide as well.
Librarian
Librarian is the management side of Alexandria where librarians and staff can check out books, manage patron and item records, customize settings and preferences, run reports, and much more.
Circulation
Perform general library activities such as issuing books, placing hold requests and reservations, processing fees, fines, payments, and renewing books in Circulation.
Items Management
Create, view, modify, or remove records that contain information on all assets that circulate (books, magazines, audio, video, media) in your library within Items Management.
Patrons Management
Create, view, modify, or remove records that contain information about the users (i.e. patrons and operators) at your site/school/library within Patrons Management.
Tools
In Tools, you'll find convenient shortcuts to various tools that help you run reports, do inventory, customize bulletins, and more.
Preferences
Configure global settings that customize Alexandria according to your library's needs in Preferences.
Researcher
Researcher is the patron-facing side of Alexandria that contains various search interfaces, virtual bulletin boards, and customizable links.
Researcher for Librarians
Researcher for Patrons
The Support Center is organized like Alexandria.
Resources
Email Lists
- Tip of the Week. Sign up to receive weekly tips that help you use Alexandria efficiently.
- Newsletter. Subscribe to our monthly newsletter for seasonal posters, book reviews, activity ideas, and more.
- Releases. Sign up to receive information on our monthly program updates.
Other Resources
- Textbook Tracker Support Center. Do you also use Textbook Tracker? Check out our other Support Center to learn how to use it.
- Maintenance Strategies. Get guidance with beginning and end of year procedures, cleaning up your data, and more.
- Alex-Net. Similar to LM-Net, Alex-Net is an email group of Alexandria users who collaborate and ask each other questions.
- Hotkeys Reference. Print a sheet with basic program shortcuts to reference as you learn them.
- Circulation Commands Reference. Print a sheet with Alexandria's Circulation Commands to reference as you learn them.
- Video Directory. Check out all of our videos about Alexandria, including how-tos, workshops, tips, and more.
- Webinars. Tune into webinars with our certified trainers, who will provide guidance and answer questions on the topic.
- One-on-one training. Contact our Sales Team if you're interested in purchasing and scheduling one-on-one training.
- Customer Support. Need a question answered? Our 24/7 Support Team is here for you!